One of the most important pages on the site as this is where we will be directing most people who have any questions about the site. It should be easy to navigate between the various questions.
Do I need to pre-book before we arrive?
The short answer is Yes. We will not reserve places for anyone without full payment. The easiest way to do this is to book online here. For each booking you will need to fill out a consent form for each participant online. If you turn up on the day and there is spaces available you can sign in at the park but consent forms still must be signed. No spaces will be reserved without online booking and payment in advance.
Can I book a group online?
Yes, you can book up to 30 places online at anyone time. If they are U18 an adult can sign a consent form on their behalf straight after you make the booking. If it is an adult group, each participant will need to sign an individual consent form. The organizer can enter everyone's email to notify them or they can direct to the website with the booking confirmation number.
How long before my session should I arrive?
Please arrive 10 mins before your session time. Taking the example of the 12.00 session we aim to have you checked-in by 12 and on the water for 12.30. In that half an hour you will need to walk down to the park, change into your wetsuit and get your safety briefing. If anyone misses the safety briefing they will not be granted entry to the session. We will do our best to get you on another session that day but if we are full unfortunately there is nothing we can do. All bookings are nonrefundable. Be aware also that we are in a rural location and unfortunately due to planning reasons are signage isn't great. Allow time for wrong turns and make sure you study the map well before departing.
What if I am stuck in traffic / get lost?
We will do our best to get you on another session that day if you arrive late. However, if we are full there is, unfortunately, nothing we can do. Please make sure and allow plenty of time for your journey. There is a lovely cafe on site so come early, grab a coffee and enjoy the atmosphere while the excitement builds.
Do I have to be part of a group to come?
No. You are more than welcome to book onto any of our open sessions online. There can be up to 50 people on the park at the same time and our lifeguards recommend areas for adults and U18s during various times during the sessions.
Do I have to be able to swim?
Yes. To gain access to the Aquapark you must swim out to it. You are likely to go underwater off the bigger features and so being able to swim 50m in a buoyancy aid with a strong confidence in the water is a must.
Do I have to be physically fit?
Yes. It can be tough to pull yourself out of the water. How much energy you use is up to you but is a very physically active sport.
Do we have to wear wetsuits?
Unlike other aquaparks, we have included wetsuits in our admission price. We would highly recommend you take advantage of them. The water is beautiful looking but we are still in Ireland so why not be more comfortable and warm which will make the experience all the better.
Can I Participate if I am Pregnant?
We strongly advise you not to participate if you are pregnant.
Can I wear shoes?
No. Wetsuit booties and water shoes are acceptable but no hard-soled shoes are allowed. Bare feet are generally the best way to go.
Can I wear glasses in the park?
We strongly recommend you don't wear them to the park. There is a high risk of losing them or getting them damaged. Contact lenses or prescription glasses are the best alternatives.
What do I need to bring?
You will need swimwear and a towel. If you have your own wetsuit or wetsuit booties, wet shoes you are more than welcome to bring them but wetsuits are included as part of the entry fee.
Are there changing rooms & showers?
There are basic changing rooms but no showers. The water at the Mallow lake is super clean spring-fed freshwater. In Coachford it is the Cork City Reservoir so There is no real need for showers afterwards.
Are there lockers for our valuables?
No. We would advise that you lock any valuables in your car. There are small cubby holes in the Aquapark office that our park manager can store your car keys in. The changing rooms will not be locked during sessions so please make sure not too bring your valuables.
Do I have to remove my jewellery before entering the park?
Yes. You are not allowed to wear any jewellery while in the park. There is a good chance it could be lost or do harm to yourself or the other participants.
Can I bring cameras onto the aquapark?
You can wear a chest-mounted GoPro only. All other loose cameras could be a danger for the rest of the participants. Any equipment is brought on to the park at your own risk. If a GoPro falls in it will not be able to be recovered.
Is there parking on site?
Yes, there is plenty of car parking at the activity centre end of the site and overflow parking close to the self-catering accommodation on the busier days. A very important note is that these car parks are a 10-minute walk away from the Ballyhass Mallow reception area. It is vitally important that you use the bathroom facilities and make sure you have everything you need before you start walking down to the Aqua Park.
Do adults have to accompany children?
Yes, any individual bookings for children U12 must be accompanied by an adult at the ratio of 1 Adult : 4 Children. For Schools and youth groups we increase our staff ratio on the park so this doesn't necessarily have to comply. When booking for a large group of youths please call the activity centre on 022 27773.
Can I leave before the hour is up?
Yes, you can leave before the hour is up. You must inform a lifeguard if you are leaving. Once you leave you will not be able to get back on to that particular session.
Is it fun for Adults and Children?
Absolutely. It's perfectly suitable for hens, stags, senior sports teams and groups of friends as it is for birthday parties and fun days out. There are elements that adults will find challenging and vice versa for children.
I want to book out the park solely for my group, is this possible?
Yes. You have a private hire rate of €600 per session. You get the whole aquapark to yourself. This needs to book a minimum of two weeks in advance and does not apply to peak times. This does not apply to youth groups under 12 years of age as these need adult supervision in the park.
Is it possible to watch from the shore and do I have to pay?
Yes, and it's absolutely free. There spectators area and location is what sets our park ahead of the pack. A natural amphitheatre of rock surrounds the old quarry lake. Sit down on the tiered seating and take in the stadium effect.
Can I have a picnic beside the Aquapark?
No. Due to the large volume of people coming through from one session to the next, we encourage people to move back up to the activity centre when their session is finished. There are picnic areas and family benches up there alongside our brand new on-site cafe. Come chill out, grab a coffee and enjoy the great outdoors.
Can I reserve a BBQ?
No. We have some BBQ’s available on site but they cannot be reserved. If they are available when you arrive you are more than welcome to use them. However, you will need all your own utensils, spatulas etc etc.
Can I book on for multiple bookings on one day?
You are more than welcome to book, but beware that it is very physically demanding and 1 session is more than enough for most people. There is always tomorrow!! Please let our staff know on arrival that you have booked in for multiple sessions.
Are there any group discounts?
No. We believe that we are offering a great product at a great price. If you would like to book out the whole park we can offer some good rates for your group at off-peak times. We also have great offers that happen each month.
Can I cancel my booking?
All bookings require full payment and are non-refundable. If you would like to cancel 7 days before your booking we will but credit back on your account so you can book into another session. We are unable to refund any payments. If you are within in 7 days no credit can be given.
Is there a cafe on-site?
Yes. You can buy teas/coffees and snacks at our new cafe at the activity centre. There are no full meals served however so if you plan on making a day out of it bring your packed lunch and use one of our picnic areas.
Where is your lake?
Mallow Aquapark: We are just outside of a little village called Cecilstown. If using sat Nav enter Cecilstown and once there follow the signposts as often the sat nav systems will take you in the wrong direction at the end. DIRECTIONS FROM MALLOW ... Take the N72 (Killarney direction) for 5km (3 miles) Turn right at the sign for Longueville House and Ballyclough The village of Cecilstown is 7 km (4.3 miles) from this turning Go through the village and the centre is 1km (0.6 miles) on the left hand side.
Coachford Aquapark: Between Coachford and Carrignadrohid. Navigate and follow the signposts to Coachford. From Coachford follow the signposts to Carrignadrohid, we are approx 2km outside of Coachford village with a big entrance on your left hand side.
Can I phone you?
Yes, but we strongly advise booking through our online system. whether over the phone or not and all questions should be answered here. For exclusive park bookings, email [email protected] and one of our booking staff will get back to you. Same day bookings can only be booked over the phone by calling the bookings team on 022 27773.
**WARNING If you don't get an answer it means that the bookings team are on all the available lines. Please give it 15 minutes and try again. We handle a huge volume of calls during the summer months so please be patient.
Should I bring my e-ticket and waiver form?
Yes for the e-ticket. Please print this off and present to the office manager on the day. They will give you your wristband that will allow you to get your wetsuit. No for the Waiver. We have this kept securely online. Please make sure everyone in your group has signed one or in the case of U18’s that a parent or guardian has signed on their behalf.
Can I book activities in the activity centre & the aquaparks?
Yes & No. You are more than welcome to take part in extra activities and make it a real adventure day out. All bookings for activities must go through the activity centre. www.ballyhass.ie The activities are primarily for groups of 6 or more and last a minimum of 3 hours. Book online or give the centre a call on 022 27773. There are individual activities during the summer weekends for smaller groups that you can book online. Best to keep an eye on our social media channels.
Is there accommodation on-site in Mallow?
Yes we have 11 self catering holiday homes on site. Why not make it an adventure weekend with the Aquapark, Wakepark & Adventure activities. Makes for an amazing group experience. See www.ballyhasslakes.ie for more info and book online.